How can we help?
Guides and answers for everything PostPost.ai.
Getting started
From your website URL to a week of scheduled posts.
- What is PostPost.ai? A quick tour of the brand-aware AI social media tool.
- Create your brand from your website URL How the website import builds your Brand Kit automatically.
- Approve your first week From a content plan to scheduled posts — what happens at each step, and what you approve.
- Publishing in another language How Add language splits your brand into a localized twin that writes in that language from the first post.
Brand kit & AI content
What the AI knows about your brand, and how it writes and designs.
- Your Brand Kit: logo, colors, fonts, and voice What the Brand Kit contains and how it shapes every generation.
- Creating posts and carousels with AI The idea-first flow — describe what you want, the AI picks the format and writes it.
- What each channel accepts Caption limits, how many photos or videos fit, and what happens when a post is too big for one network.
- Uploading your own photos and video Which file types and sizes PostPost.ai accepts, why some are refused, and what happens to a file one channel can't take.
Channels & publishing
Connecting your networks, scheduling, time zones, and what to do when a post fails.
- Connecting your social channels The nine networks PostPost.ai publishes to, how each one is linked, and what each requires.
- Scheduling, time zones, and cross-posting How posts get a time, which time zone that time is in, and how one post goes to several channels.
- When a post doesn't publish How to read a failed channel, what the common reasons mean, and how to retry.
- Why a channel says "Needs reconnect" What makes a connection expire, what happens to posts scheduled behind it, and what reconnecting does and doesn't do.
Inbox & analytics
Answer the comments and DMs your posts get, and see how they performed.
Plans, credits & teams
What each plan includes, what spends AI credits, and how to work with clients.
- Plans and what's included Business, Pro, Studio, and Agency compared — brands, AI credits, and what each tier adds.
- How AI credits work What costs credits, what's always free, how refunds work, and how to top up.
- Your team: invites and roles Inviting teammates, what Owner, Editor and Viewer can each do, and which brands each person can reach.
- Working with several brands and clients Running more than one brand in one account, switching between them, and sending a client a read-only link to review a post.
- Your account and sign-in Your name and photo, the clock and week settings that change how PostPost.ai reads, your password, and what to do about your email address.
- Changing or cancelling your plan Switching tier, monthly to yearly, cancelling and resuming, and what happens to your posts and credits either way.