Changing or cancelling your plan
Everything about your subscription is on the Billing page: the four plans, your current one, the top-up packs, and the buttons that change any of it.
Switching plan#
Pick the plan you want and confirm. The change takes effect straight away:
- Your credit allowance moves to the new plan’s level. Switching mid-month adjusts by the difference rather than handing you a second full allowance, so upgrading tops you up and a switch back doesn’t mint credits.
- Monthly ↔ yearly is the same action — pick the interval you want on the card. Yearly costs ten months instead of twelve.
- Nothing happens to your content. Brands, posts, schedules and history are untouched by a plan change.
- If your plan was set to cancel and you switch instead, the pending cancellation is removed and the plan renews as usual — PostPost.ai says so when it happens.
Cancelling#
Cancel on the Billing page. Your subscription then runs to the end of the period you’ve already paid for, and the page shows that exact date. Nothing is deleted on that date — you lose access to the paid surfaces, not your brands or your posts.
Changed your mind before the date? Resume puts it back with no gap.
What a cancellation doesn’t do#
- It doesn’t delete brands, posts, media or analytics.
- It doesn’t cancel scheduled posts for you. If you don’t want them going out, unschedule them yourself before the period ends.
- It doesn’t refund the current period — you keep the time you paid for.
Trials#
Where it’s offered, the Business plan can start with a 7-day trial: a card is required, it’s once per customer, and you’ll see the offer at checkout if you’re eligible. Switching to another tier during a trial ends the trial and starts charging that tier.
Payment methods and invoices#
Card changes, invoices and receipts live in the Stripe customer portal, reachable from Billing. That’s Stripe’s own screen, so it always shows the current state of your payments.
The assistant in the support chat has no access to billing records by design. For a question about a specific charge, ask in the chat anyway — it hands the conversation to a human who can look.
Running out of credits isn’t a billing problem#
An empty balance never blocks publishing — scheduled posts keep going out, and only new AI generation pauses. Top up from the same Billing page. See How AI credits work.