Terms of Service

Last updated: 25 June 2026

These Terms of Service (the “Terms”) govern your access to and use of the PostPost.ai website, applications, APIs, and related services (collectively, the “Service”). The Service is operated by PostPost AI Ltd, a company registered in England & Wales under company number 17298325, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom (“PostPost.ai”, “we”, “us”, or “our”).

By accessing or using the Service, clicking “I agree,” or creating an account, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, Cookie Policy, and Acceptable Use Policy, which are incorporated into these Terms by reference. If you do not agree, you may not use the Service.

1. Who may use the Service

You may use the Service only if you are at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract with us. If you use the Service on behalf of an organization, you represent that you are authorized to accept these Terms on its behalf, and “you” refers to that organization.

2. Accounts and security

• You must provide accurate, current, and complete information when registering and keep it up to date.
• You are responsible for safeguarding your account credentials and for all activity under your account.
• You must notify us promptly at support@postpost.ai of any unauthorized use or security breach.
• We may offer team and multi-brand workspaces. The account owner is responsible for managing members’ access and for their compliance with these Terms.

3. The Service

PostPost.ai is a brand-aware tool for creating, scheduling, publishing, and analyzing social media content, including AI-assisted text and image generation. Features, plans, and supported platforms may change, be added, or be removed over time. We may release the Service or features as beta, early access, or preview, which may be incomplete and provided “as is.”

4. Connected social accounts and third-party platforms

The Service lets you connect third-party platforms and services (for example X/Twitter, LinkedIn, Instagram, Facebook, TikTok, Threads, YouTube, Telegram, and others) (each a “Connected Platform”).

• By connecting an account, you authorize us to access, store credentials/tokens for, and act on that account at your direction — including drafting, scheduling, publishing, and retrieving analytics.
• Your use of each Connected Platform is governed by that platform’s own terms and policies. You are responsible for complying with them.
• We are not affiliated with, endorsed by, or sponsored by any Connected Platform. Connected Platforms may change, limit, suspend, or discontinue their APIs at any time, which may affect or interrupt the Service. We are not responsible for such changes and do not guarantee continued access to any Connected Platform.
• You may disconnect a Connected Platform at any time from within the Service.

5. AI-generated content

The Service uses third-party artificial intelligence models to help generate text, images, and other content (“AI Output”). You understand and agree that:

• AI Output may be inaccurate, incomplete, offensive, or otherwise inappropriate, and may not reflect real facts. AI Output is generated automatically and is not reviewed by us.
• You are solely responsible for reviewing, editing, and approving any AI Output before publishing or otherwise using it, and for ensuring it is accurate, lawful, non-infringing, and appropriate for your audience and each Connected Platform.
• Given the nature of generative AI, similar or identical output may be generated for other users. As between you and us, you may use AI Output you generate for your lawful business purposes; we make no representation that AI Output is original or that you will hold exclusive rights in it.
• You must not use the Service to generate content that violates our Acceptable Use Policy or applicable law.

6. Your content

You retain all rights in the content you upload, import, create, or publish through the Service, including your brand assets, logos, text, images, and the data you provide about your business (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for example, to resize or format), transmit, and display Your Content solely to operate, provide, secure, and improve the Service, and to publish it to Connected Platforms at your direction. This license ends when Your Content is deleted, except for residual backup copies retained for a limited period and any content already published to a Connected Platform.

You represent and warrant that you own or have all necessary rights to Your Content and to grant the license above, and that Your Content and its use through the Service do not violate any law or third-party right.

7. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy. We may remove content or suspend or terminate accounts that violate it.

8. Plans, fees, and billing

• Subscriptions. Paid plans are billed in advance on a recurring monthly or annual basis through our payment processor, Stripe. Current pricing is shown at the point of purchase.
• Auto-renewal. Subscriptions renew automatically for successive periods at the then-current price unless you cancel before the end of the current period. You authorize us and Stripe to charge your payment method for each renewal.
• Trials and promotions. We may offer free trials, early-access, or promotional pricing (for example, a founding offer). Unless stated otherwise, at the end of a trial your plan converts to a paid subscription, and promotional pricing applies only for the stated period.
• Taxes. Fees are exclusive of taxes unless stated otherwise. You are responsible for any applicable VAT, sales, or similar taxes, which may be added to your charges.
• Changes. We may change prices or introduce new fees. We will give you reasonable advance notice, and changes apply from your next renewal.
• Late or failed payment. If a charge fails, we may retry it, downgrade, or suspend your account until payment is made.

9. Cancellation and refunds

You may cancel your subscription at any time from your billing settings; cancellation takes effect at the end of the current billing period, and you retain access until then. Except where required by applicable law, fees are non-refundable and we do not provide refunds or credits for partial periods, downgrades, or unused features.

10. Intellectual property

The Service, including its software, design, text, graphics, logos, and the “PostPost.ai” name and marks, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription. Except as expressly permitted, you may not copy, modify, distribute, reverse engineer, scrape, or create derivative works from the Service.

11. Feedback

If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

12. Third-party services

The Service relies on and integrates third-party services (including hosting, payment, AI, analytics, and Connected Platforms). Your use of those services may be subject to their own terms. We are not responsible for third-party services and do not control their availability or behavior. A current list of the sub-processors we use is available in our Data Processing Addendum.

13. Privacy

Our Privacy Policy explains how we collect and use personal data. Where you use the Service to process personal data of your own customers, contacts, or audiences, our Data Processing Addendum applies.

14. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, error-free, or that any content (including AI Output) will be accurate or reliable, or that posts will be published successfully or on time, given dependence on Connected Platforms.

15. Limitation of liability

To the maximum extent permitted by law, in no event will PostPost.ai or its officers, employees, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to the Service, even if advised of the possibility. To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Service will not exceed the greater of (a) the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) USD 100. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

16. Indemnification

You agree to indemnify and hold harmless PostPost.ai from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to Your Content, your use of the Service, your violation of these Terms or applicable law, or your violation of any Connected Platform’s terms or any third-party rights.

17. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms or the Acceptable Use Policy, if required by law, or to protect the Service, other users, or third parties. Upon termination, your right to use the Service ends and we may delete your data in accordance with our Privacy Policy. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, and indemnification) will survive.

18. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-app notice). Changes take effect when posted unless stated otherwise. Your continued use of the Service after changes take effect constitutes acceptance.

19. Governing law and disputes

These Terms are governed by the laws of England and Wales, without regard to its conflict-of-laws rules. You and we agree to the exclusive jurisdiction of the courts of England and Wales for any dispute arising out of or relating to these Terms or the Service, subject to any mandatory consumer-protection rights you have in your country of residence.

20. General

• Entire agreement. These Terms and the policies referenced in them are the entire agreement between you and us regarding the Service.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices. We may provide notices to you by email or through the Service. You may contact us as set out below.

21. Contact

Questions about these Terms? Contact us at support@postpost.ai, or by mail at PostPost AI Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.