Cookie Policy
This Cookie Policy explains how PostPost AI Ltd (“PostPost.ai”) uses cookies and similar technologies on our website and in the Service. It should be read together with our Privacy Policy.
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. We also use similar technologies such as pixels, tags, local storage, and software development kits. We refer to all of these as “cookies.” Cookies may be set by us (first-party) or by third parties (third-party), and may last only for your session (session cookies) or for a set period (persistent cookies).
2. How we use cookies
We use cookies to keep you signed in and secure, to remember your preferences, to understand how the Service is used so we can improve it, and to measure and optimize our marketing — including showing and measuring ads on platforms such as Google, Meta and ChatGPT. Where you accept analytics, this also includes session replays and heatmaps through Microsoft Clarity, which we load only after you accept.
3. Categories of cookies we use
| Category | Purpose | Cookies & typical duration | Consent |
|---|---|---|---|
| Strictly necessary | Required to run the site and Service — authentication, session management, security, and load balancing. The site cannot function properly without these. | _postpost_session (session) — sign-in, CSRF/security, and the link or campaign you arrived from within this browser session; cc_cookie (6 months) — remembers your cookie choices; support_chat_token (30 days) — set only if you open the support chat without signing in, so the conversation you started is still yours when you come back and so our team can reply to it |
Always on (no consent required) |
| Functional / preferences | Remember choices you make (such as settings) to provide a more personal experience. | UI preference cookies (typically up to 1 year) | Consent where required |
| Analytics | Help us understand how visitors use the Service so we can improve it (aggregated/statistical), including which marketing channel first brought you here. | Google Analytics, where enabled: _ga (2 years), _ga_* (2 years), _gid (24 hours); Microsoft Clarity, where enabled: _clck (1 year), _clsk (24 hours) — session replays and heatmaps, loaded only after you accept analytics; when you are signed in the replay is linked to your account by an internal account number, never your email; pp_first_touch (90 days) — first-party, remembers the campaign or link that first brought you to the site so we can attribute a later signup to it |
Consent where required |
| Advertising | Measure our ad campaigns, track conversions, and build audiences so we can show relevant ads on third-party platforms. | Google Ads / Google tag (gtag): _gcl_au (90 days); Meta (Facebook) Pixel: _fbp (90 days), _fbc (90 days); ChatGPT Ads (OpenAI) Pixel: __oppref (365 days), __obref (365 days), __oaiq_consent (30 days) — first-party, and the last of these records your advertising choice for this pixel |
Consent required |
We may also use error-monitoring technologies (such as Sentry) to detect and diagnose problems; these are used to keep the Service reliable and secure.
4. Consent and Google Consent Mode
In regions where consent is required (such as the EEA and UK), non-essential cookies — including analytics and advertising cookies — are not set until you give consent through our cookie banner. We use Google Consent Mode so that, until you consent, advertising and analytics tags either do not run or run only in a privacy-preserving, cookieless mode. Strictly necessary cookies are always active because the Service cannot work without them.
5. Managing your choices
- Change your consent at any time using our cookie settings: .
- Browser controls. Most browsers let you block or delete cookies through their settings. Blocking strictly necessary cookies may break parts of the Service.
- Advertising opt-outs. You can manage personalized advertising via Google Ad Settings, your Meta ad preferences, and industry tools such as Your Online Choices (EU) and the DAA (US).
6. Third-party cookies
Some cookies are set by third parties whose services we use. Their use of data is governed by their own privacy policies, including:
- Google — Privacy Policy
- Meta — Privacy Policy
- Microsoft (Clarity) — Privacy Statement
- OpenAI (ChatGPT Ads) — Privacy Policy
- Stripe — Privacy Policy
7. “Do Not Track”
Some browsers send a “Do Not Track” signal. There is no common industry standard for responding to it, so we currently do not respond to “Do Not Track” signals. We do honor recognized opt-out preference signals (such as Global Privacy Control) where required by law.
8. Changes
We may update this Cookie Policy as our use of cookies changes. We will update the “Last updated” date above and, where required, ask for renewed consent.
9. Contact
Questions about cookies? Contact us at support@postpost.ai.